Please
take time to read the following terms and conditions of
our services. Confirming a safari with Great Lakes Safaris
implicates that you have read, fully understand and accept
the terms and conditions described below.
If you have any questions,
do no hesitate to contact us!
1. BOOKINGS
1.1 Great Lakes Safaris Ltd. provides transportation,
accommodation bookings, restaurant meals, excursions and
other services in cooperation with independent suppliers.
1.2 All information given in the itinerary
to our clients is to the best of Great Lakes Safaris’
knowledge and based on the latest information available.
Great Lakes Safaris can not be liable for modified information
from third parties after the moment of sending, nor for
any obvious typing errors.
1.3 To reserve flights and gorilla permits
we need your full names as they appear in passport, your
nationality and passport number.
1.4 Upon confirmation of the safari, the client
must inform Great Lakes Safaris of any preferences and special
requests of the participants; e.g. medical needs, diet,
requirements relating to disabilities and any other requirements.
Great Lakes Safaris will meet the requests if possible.
1.5 All packages are subject to availability
and not guaranteed until confirmed. Many accommodations
offered by Great Lakes Safaris have limited capacity and
therefore it is essential to make reservations well in advance.
1.6 In the event that you wish to amend your
reservation in any way, Great Lakes Safaris will verify
the level of realization of the preferred adjustment and
confirm accordingly. Great Lakes Safaris reserves the right
to charge an amendment fee conform to the actual costs,
which will be added to the total invoice.
1.7 Great Lakes Safaris reserves the right
to change and re-adjust the tour schedule, transportation,
accommodation and services indicated in the itinerary in
the event of unforeseen circumstances before arrival.
2.
PRICES
2.1 The prices quoted for the various safaris are as per
the itinerary and include the following services, unless
stated differently: overnight in hotels, guesthouses, tents
or lodges, all meals as indicated, sightseeing as noted
in the itinerary, park entrance fees and ranger fees, airport
transfers where applicable, ground transportation, English
speaking driver/guides and bottled mineral water in the
vehicle.
2.2 Expenses that are not covered: international
and domestic air fares, visa and passports, meals not mentioned
in the itinerary, drinks other than the mineral water provided
in the vehicle, tips and gratuities for the guides and accommodation
staff, laundry, travel insurance and other items of personal
nature.
2.3 Prices on the website or quoted to our
clients are subject to change without notice and are not
guaranteed until confirmed.
2.4 Great Lakes Safaris reserves the right
to adjust the price at any time should there be any fluctuation
in the exchange rate or increase in the cost of any proportion
of the tour, though the company will make every effort to
minimize the increase.
3.
EXECUTION OF THE TOUR
3.1 No guarantees can be given for game
viewing as it is a privilege to see animals in their natural
habitat. You must take caution when viewing the animals
and follow up on the instructions given by either the tour
guide or rangers.
3.2 A gorilla or chimpanzee permit guarantees
clients to track the primates in question to their location
but does not guarantee that the animals will be in plain
sight.
3.3 Accommodation is based on a twin or double
bedded room, tent or banda, with private bathroom where
possible. Single rooms may be available with the payment
of a supplement fee but can not always be guaranteed.
3.4 Great Lakes Safaris reserves the right
to substitute equivalent or superior hotels. If a hotel
of equivalent standard is not available Great Lakes Safaris
may substitute the next best quality hotel or suggest a
superior at an extra charge.
3.5 The mode of transport utilized will be
dependent on the number of clients and the route taken based
on the specifications of the chosen itinerary. Every effort
is made to ensure that vehicles are provided in a roadworthy
condition but no liability can be accepted for a puncture,
breakdown, damage, or any delay as a result of the poor
road conditions.
3.6 Experienced English speaking driver/guides
are provided, who will be the only persons allowed to drive
the vehicles of Great Lakes Safaris. The driver’s
decision on all matters, such as the route taken, is final.
3.7 Great Lakes Safaris reserves the right
to alter any route or arrangement, to cancel the operation
of any scheduled tour or vary the safari services in any
way in the event of unforeseen circumstances, such as road
closures, bad weather, problems with national parks or hotels
and security considerations. In such cases alternative arrangements
will be made as circumstances permit.
3.8 Great Lakes Safaris reserves the right
to employ subcontractors to carry out all or part of the
services agreed to be supplied.
3.9 The right will be retained to refuse any
person from participating or continuing any tour if, in
Great Lakes Safaris’ opinion or in the opinion of
any other person in authority, the person concerned behaves
in such a way to cause or be likely to cause danger, hazard
or inconvenience to any third party, damage to property
or to environments and ecosystems. No refunds will be made
and Great Lakes Safaris shall not be liable for expenses
incurred as a result of the termination.
4.
PAYMENT
4.1 All tours will be booked and confirmed
only after receiving a 30% deposit of the basic program
rate. In case of gorilla permits a full advance payment
of the permit fee is required.
4.2 The balance is due no later than 42 days
prior to the safari, unless agreed differently.
4.3 Bookings made within 42 days before arrival
must be fully paid at the time of confirmation.
4.4 If payment is not received in accordance
with the above, Great Lakes Safaris has the right to cancel
the booking.
4.5 Payment can be made by VISA credit card,
bank transfer or received in cash, in any way before the
start of the safari. Regretfully, traveller cheques are
not accepted as of now.
4.6 The costs of international transactions
(or 5% service charge in case of credit card payment) are
to be fully paid by the client.
5.
CANCELLATIONS AND REFUNDS
5.1 All cancellation requests must be
made in writing and shall be effective on the date of actual
receipt by Great Lakes Safaris.
5.2 The following cancellation charges apply
to the basic program rate:
60 days or more prior to arrival
full refund
59 – 32 days prior to arrival
25%
charge
31 – 8 days prior to
arrival 50%
charge
7 – 3 days prior to
arrival 75%
charge
48 hours or less prior to
arrival 100% charge
Great Lakes Safaris reserves the right to deduct all expenses
incurred from money paid.
5.3 Gorilla permits and air tickets are 100%
non-refundable.
5.4 No refunds will be made for any unused
services, late arrival or no-show of any of the members
of the tour.
6.
COMPLAINTS
6.1 Great Lakes Safaris shall try to ensure that the company
exceeds the expectations in every area of the tour arrangements.
However, suggestions are very much appreciated in order
to keep improving the quality of the service.
6.2 Complaints must be reported immediately
to the Great Lakes Safaris representative and to the supplier
of the service in question, who will do their best to resolve
the matter. If the problem is not solved to the client’s
satisfaction the complaint should be reported in written
form and not later than 30 days after completion of the
tour.
6.3 Liability for any complaints not notified
in accordance with the above described procedure can not
be accepted.
7.
LIABILITY
7.1 Great Lakes Safaris will make every
effort to ensure that all arrangements and services connected
to the safari will be carried out as specified in the most
efficient and effective way possible. However, the company
does not have direct control of the provision of services
by suppliers and, whilst every supplier is chosen with the
utmost care, Great Lakes Safaris does not accept liability
for errors or omissions of such suppliers.
7.2 Great Lakes Safaris shall not be liable
for any loss, damage or injury of any nature whatsoever
whether to person or property.
7.3 Whilst every care is taken, Great Lakes
Safaris can not be held responsible for the direct or indirect
costs of loss or damage to baggage or personal possessions.
7.4 Great Lakes Safaris can not accept liability
or pay compensation for unforeseen circumstances beyond
the control of the company or its staff, including flight
delays/cancellations or force majeure such as war or threat
of war, riots, civil disturbances, terrorist acts, border
closure, acts of government or other authorities, strikes,
thefts, epidemics, road closures, industrial disputes, natural
or nuclear disaster, extreme weather conditions, fire, technical
and/or mechanical problems to transport and all similar
events beyond the company’s control.
7.5 It is the responsibility of the travel
agency/wholesaler to ensure that all members of the tour
have the appropriate passports, visas, travel permits, health
certificates and other documentation required for the safari.
7.6 It is the responsibility of the clients
to take proper medical and practical precautions in regard
to health and safety. Medical advice should be sought well
before travelling.
7.7 Clients are strongly advised to obtain
a comprehensive travel insurance before coming to Uganda.
Local evacuation coverage is available in the unlikely event
of a medical emergency while out on safari with Great Lakes
Safaris.
7.8 The respective laws of the country govern
Great Lakes Safaris liability to passengers carried in its
own vehicles. All claims are subject to the jurisdiction
of the courts of the country in which the cause of action
arises.
THANK YOU FOR TAKING TIME READING
THESE TERMS AND CONDITIONS!
